Privacy Notice

October 19th, 2025

Introduction

OnVibe, Inc., (“OnVibe,” “we,” “us,” or “our”) collects and processes information from consumers in a number of ways. This information, including your personal information, is necessary in order to provide you the OnVibe services and also helpful to us as we strive to further develop, improve, and promote our products and services and to enhance your experience while using them. We appreciate that you trust us with your personal information. In this Privacy Notice, you will find a description of how we collect personal information, the types of personal information we collect, how it is used and shared, and how long it is retained. We also explain how to communicate your preferences and exercise your rights regarding your information.

This Privacy Notice applies to (i) your use of the OnVibe website or mobile app, (ii) customer service and other communications, and (iii) any other activity that includes the collection or processing of personal information that refers to this Privacy Notice (collectively, the “Services”).

Index

Personal Information We Collect and How We Collect It
How We Use Information
Sharing Your Information
Your Control and Choices
International Transfer of Information
Collection and Use of Information from Children Under the Age of 16
Security
Changes to this Privacy Notice
Contact Us

1. Personal Information We Collect and How We Collect It
   When you use any of the Services, personal information may be collected directly from you, automatically from your device, or from third parties, as described below.
   1. Information You Provide to Us. Personal information you may provide to us through the Services (for example, when you create an account, register a device, make a purchase, review a product, or contact us), includes:
      • Contact data, such as your first and last name, email address, addresses, and phone number.
      • Demographic data, such as your date of birth.
      • Account data, such as the username and password that you may set to establish an online account on the Service and any other information that you add to your account profile.
      • Communications data, based on our exchanges with you, including when you contact us with questions or feedback or support/repair requests, through the Service, social media, or otherwise. We may record phone calls made to our customer service for quality assurance and other commercial purposes. We may engage third parties to support our communications, and you agree to their monitoring.
      • Marketing data, such as your preferences for receiving our marketing communications and details about your engagement with them.
      • User-generated content data, such as profile pictures, photos, images, music, videos, comments, questions, messages, works of authorship, and other content or information that you generate, transmit, or otherwise make available on the Service, as well as associated metadata. Metadata includes information on how, when, where and by whom a piece of content was collected and how that content has been formatted or edited. Metadata also includes information that users can add or can have added to their content, such as keywords, geographical or location information, and other similar data.
      • Promotion and survey data, including information you share when you enter a competition, promotion, or complete a survey. Please note that if you participate in a sweepstakes, contest, or giveaway through the Services, we may ask you for your contact data to notify you if you win or not, to verify your identity, determine your eligibility, and/or to send you prizes. In some situations, we may need additional information as a part of the entry process, such as a prize selection choice. These sweepstakes and contests are voluntary. We recommend that you read the rules and other relevant information for each sweepstakes and contest that you enter.
      • Sensitive personal information, based on information you provide us, including race, nationality, and financial information (such as credit card numbers).
      • Other data not specifically listed here, which we will use as described in this Privacy Notice or as otherwise disclosed at the time of collection.
   2. Third-party Sources. We may combine personal information we receive from you with personal information we obtain from other sources, including:
      • Public sources, such as social media platforms, and other publicly available sources.
      • Private sources, such as data providers, social media platforms, data licensors, other marketing partners, and log-in services, such as social media services, that you use to log into, or otherwise link to, your Service account.
   3. Automatic Data Collection. We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and your interaction over time with the Service, our communications, and other online services, such as:
      • Device data, such as your computer or mobile device’s operating system type and version, manufacturer and model, browser type, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), IP address, unique identifiers (including identifiers used for advertising purposes), language settings, mobile device carrier, Caller ID, radio/network information (e.g., Wi-Fi, LTE, 3G), ad-blocking information, network information, charge status, other log information, and general location information such as city, state or geographic area.
   4. Cookies and chat technologies. Some of the automatic collection described above is facilitated by the following technologies:
      • Cookies, which are small text files that are stored on user devices and that OnVibe uses to remember your submissions, preferences, and login status as well as “session cookies” that are deleted when a session ends.
      • In-app Chat, that you can use to communicate with us through a system developed by OnVibe that includes the use of a third party machine learning application. Chat data is stored in our system so users can revisit or build on past ideas.
        
      
      

2. How We Use Information

   
   We may use your personal information for the following purposes or as otherwise described at the time of collection:
   
   Service delivery. We may use your personal information to:
   • Provide, operate, and improve the Services;
   • Establish and maintain an account;
   • Communicate with you about the Service and provide support, including by sending announcements, updates, security alerts, and support and administrative messages;
   • enable security features of the Service, such as by sending you security codes via email or SMS, and remembering devices from which you have previously logged in;
   • Understand your needs and interests, and personalize your experience with the Services and our communications; and
   • Provide support for the Service, and respond to your requests, questions and feedback.
   
   Marketing and advertising. We, and our affiliates, may collect and use your personal information for marketing and advertising purposes.
   
   Research and development. We may use your personal information for research and development purposes, including to analyze and improve the Services and our business. As part of these activities, we may create aggregated, de-identified and/or anonymized data from personal information we collect. We make personal information into de-identified or anonymized data by removing information that makes the data personally identifiable to you. We may use this aggregated, de-identified or otherwise anonymized data and share it with third parties for our lawful business purposes, including to analyze and improve the Services and promote our business.
   
   Service improvement and analytics. We may use your personal information to analyze your usage of the Service, improve the Service, improve the rest of our business, help us understand user activity on the Service, including which pages are most and least visited and how visitors move around the Service, as well as user interactions with our emails, and to develop new products and services.
   
   To comply with our legal obligations. We may use your personal information to:
   • comply with applicable laws, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities;
   • protect our, your or others’ rights, privacy, safety or property (including by making and defending legal claims);
   • audit our internal processes for compliance with legal and contractual requirements or our internal policies;
   • enforce the terms and conditions that govern the Services; and
   • prevent, identify, investigate and deter fraudulent, harmful, unauthorized, unethical or illegal activity, including cyberattacks and identity theft.
   
   Retention. We retain personal information for so long as necessary to fulfill the purposes for which we collected it, about ninety (90) days after you close your OnVibe account. We will also retain your personal information for the purposes of satisfying any legal, accounting, or reporting requirements, to establish or defend legal claims, or for fraud prevention purposes. 
   
   When we no longer require the personal information we have collected about you, we may either delete it, anonymize it, or isolate it from further processing.
   
   

3. Sharing Your Information

   We may share your personal information with the following parties or as otherwise described at the time of collection:
   
   Service providers. Third parties that provide services on our behalf or help us operate the Services or our business (such as hosting, information technology, information security, customer support, customer management, payment processors, email delivery, marketing, consumer research and analytics).
   
   Professional advisors. Professional advisors, such as lawyers, auditors, bankers, and insurers, where necessary in the course of the professional services that they render to us.
   
   Authorities and others. Law enforcement, government authorities, and private parties, as we believe in good faith to be necessary or appropriate for the compliance and protection purposes described above.
   
   Linked third-party services. If you log into the Services with, or otherwise link your account to, a social media or other third-party service, we may share your personal information with that third-party service. The third party’s use of the shared information will be governed by its own privacy policies and the settings associated with your account with the third-party service.
   
   Our Affiliates. OnVibe is an affiliate of LG Electronics U.S.A., Inc. (“LGEUS”). OnVibe may share or receive information about you from LGEUS. LGEUS has a separate privacy policy which can be found at https://www.lg.com/us/privacy.
   
   Business transferees. If we or our affiliates directly or indirectly undergo a business transition (including proposed transactions), such as a merger, acquisition by another company, or sale of all or part of our assets, we may share your personal information with the successor or potential successor organization, as well as their professional advisors.
   
   Other users and the public. Please note that if you submit information to a public portion of the Service (e.g., forums, chat rooms, product reviews, and other public posting areas), your information will be accessible by anyone and OnVibe makes no representations as to how other persons may use that public information. Please do not post or submit personal information to public areas within the Services if you do not want to make that information public.
   
   
4. Your Control and Choices
   
   In this section, we describe the choices available to all users. While we treat all users the same, users who are located in California can find information about their rights below. 
   
   Information you provide to us. You are in control of the information that you choose to directly provide to us. This Privacy Notice explains how we will treat any information that you choose to submit directly via the Services.
   
   Your account. If you have registered for an account, you may review, update, and correct certain account information by logging into the account.
   
   Email communications. From time to time, we may communicate with you with informational emails. Generally, you cannot opt-out of informational communications. 
   
   Mobile location data. You can disable our access to your device’s precise geolocation in your mobile device settings. 
   
   Do Not Track. Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services that you do not want them to track your online activities. The OnVibe Website does not currently support Do Not Track requests. To find out more about “Do Not Track,” please visit http://www.allaboutdnt.com. 
   
   Declining to provide information. We need to collect personal information to provide certain services. If you do not provide the information we identify as required or mandatory, we may not be able to provide those services. 
   
   Linked third-party platforms. The OnVibe Services may offer or require connection your social media account or other third-party platform, you may be able to use your settings in your account with that platform to limit the information we receive from it. If you revoke our ability to access information from a third-party platform, that choice will not apply to information that we have already received from that third party. 
   
   Delete your content or close your account. You can choose to delete certain content through your account. If you wish to request to close your account, please select “Delete Account” in your profile settings. 
   
   Additional information for California residents.
   • California Shine the Light. You have the right to be provided with a description of any categories of information that we disclosed to third parties for their direct marketing purposes and to know the identity of those third parties. To make such requests please contact us at support@onvibe.co.
   • California Eraser Law. If you are a California resident under the age of 18 and are a registered user of the Services, then you may request that we remove any submission you publicly posted on or in the Services. To request removal of a submission, please email a detailed description of the submission to support@onvibe.co. You may also be able to log into your account and delete your own submission. OnVibe reserves the right to ask you to provide information that enables us to confirm that the submission in question was created and posted by you.  
     
     

5. International Transfer of Information

   In providing you with the Services, we may share or transfer your information to third-parties that are outside of the United States.
   
   

6. Collection and Use of Information from Children Under the Age of 16

   Our Services are made available to users aged 16 years and older. We do not knowingly collect or solicit information from anyone under the age of 16 or knowingly allow such persons to use the Services. If we learn that we have collected personal information from a child under the age of 16, we will comply with applicable legal requirements to delete that information. If you are a parent or guardian of a child from whom you believe we have collected personal information in a manner prohibited by law, please contact us using the information specified in the Contact Us section below. 
   
   

7. Third Party Web Sites 

   This Privacy Notice applies solely to information collected via the Services. The Services may contain links to other web sites or services. Any information you provide to these third parties is subject to that third party’s privacy policy. We are not responsible for the privacy practices or the content of these other websites. 
   
   

8. Security

   We make reasonable efforts to ensure security on our systems. However, no data transmissions over the Internet can be guaranteed to be 100% secure. Consequently, we cannot ensure or warrant the security of any information you transmit to us and you understand that any information that you transfer to us is done at your own risk.
   
   

9. Changes to this Privacy Notice 

   We reserve the right to change this Privacy Notice from time to time in our sole discretion. When we do, we will also revise the “last updated” date at the top of this Privacy Notice. If material changes are made to the Privacy Notice, we will notify you by placing a prominent notice on the Services or via email at the email address we have on file for you. We encourage you to periodically review this Privacy Notice to keep up to date on how we are handling your personal information. 
   
   

10. Contact Us

    Email: support@onvibe.co
    
    All information you provide in any written communication will also be covered by this Privacy Notice.